Answers to common questions.
Learn more about our managed IT services, cybersecurity, Microsoft 365, cloud solutions, and how we work with clients.
What is JK Computer Solutions?
JK Computer Solutions is a Managed IT Services Provider (MSP) helping businesses stay secure, productive, and connected. Since 1993, we’ve delivered proactive IT support, cybersecurity, cloud services, network management, data protection, and strategic technology planning for organizations of every size. Whether you need a fully outsourced IT department or additional support for your internal staff, our technicians are ready to help.
What IT services do you provide?
- Managed IT Services
- Help Desk & Technical Support
- Remote Monitoring & Maintenance
- Cybersecurity & Endpoint Protection
- Microsoft 365 Management
- Cloud Services & Migrations
- Data Backup & Disaster Recovery
- Network Design & Management
- Firewall & Wi-Fi Management
- Server & Workstation Management
- Business VoIP Phone Systems
- Website Hosting & Management
- Security Camera Systems
- Access Control Systems
- Structured Cabling
- IT Consulting & Technology Planning
Why should I choose JK Computer Solutions?
Technology should help your business, not slow it down. We proactively monitor, maintain, and secure your technology to prevent problems before they interrupt your business, reducing downtime, improving security, and providing fast, friendly support whenever you need it.
How do you protect businesses from cyber threats?
Cybersecurity is built into every managed service plan. Our layered protection includes:
- Managed Antivirus & Endpoint Protection
- Advanced Threat Detection
- Email Security & Spam Filtering
- DNS & Web Filtering
- Multi-Factor Authentication (MFA)
- Patch Management
- Security Monitoring
- Data Encryption
- Cloud Backup Protection
- Best Practice Guidance
Do you support Microsoft 365?
Yes. We deploy, migrate, manage, and secure Microsoft 365 environments for businesses of all sizes, including licensing, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, email migrations, and security & compliance configuration.
Do you provide cloud services?
Absolutely. We help businesses modernize with cloud migrations, Microsoft 365 cloud solutions, cloud file storage, hybrid cloud environments, cloud backup, and remote workforce solutions.
Do you offer onsite IT support?
Yes. Many requests are resolved remotely within minutes, and our technicians provide onsite support whenever hands-on help is required. We serve clients in Illinois, Tennessee, Massachusetts, and France, and support businesses remotely nationwide.
What happens if we have an IT emergency?
Critical issues receive immediate attention. We begin remote troubleshooting right away and dispatch onsite technicians whenever necessary to restore your systems as quickly as possible.
Do you provide data backup and disaster recovery?
Yes. Our solutions include automated cloud backups, local backups, backup health monitoring, disaster recovery planning, ransomware recovery, server recovery, and business continuity planning.
Can you help us plan future technology upgrades?
Absolutely. We regularly help with computer replacement planning, server upgrades, network improvements, office expansions, cloud migrations, cybersecurity improvements, IT budget planning, and technology roadmaps.
How does your managed IT pricing work?
Every proposal is customized based on your users, devices, locations, security and compliance needs, cloud services, backup requirements, and support expectations. Most clients choose a predictable monthly plan with no hidden fees. Contact us for a free assessment and quote.
Still have questions?
Talk to our team or schedule a free, no-obligation assessment.